Privacy Policy

Who we are

Twined Ivy LLC is a shopify store selling goods to consumers. Our website can be accessed at https://twinedivy.com. Further communication regarding our Privacy Policy can be established through email at info@twinedivy.com, or mailing at PO BOX 6464, South Bend IN, 46660.

Personal data you collected from users and site visitors may include the the following: name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies. All are collected to make the user experience better, whenever there are repeat visits/purchases. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.

While you visit our site, we will track the following

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Comments

We will also store comments or reviews, if you choose to leave them. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Personal data such as name, email, question posed by consumer, all is captured when someone submits a contact form. Contact form submissions are kept for a certain period for customer service purposes, but the information submitted through them are not used for marketing purposes.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you.

Opting into Email Sign-ups, Email Alerts, SMS Alerts

Personal data such as email and phone numbers will be collected when prompted and disclosed by consumer. All data is captured when someone submits a contact form. Contact form submissions are kept for a certain period of time for whatever reasons disclosed on specific sign up such as: product alerts, product reminders, back in stock alerts, promotions, and all other marketing purposes.  

We have it on all email and sms communications a link to opt out of emails/sms. At any point the consumer is able to remove the information that they submitted from our marketing list they prompted into. 

SMS Communication

The Twined Ivy mobile message service (the "Service") is operated by Twined Ivy (“Twined Ivy”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Twined Ivy’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Twined Ivy through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Twined Ivy. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18337620769 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Twined Ivy mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18337620769 or email info@twinedivy.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

What we share with others

This includes, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.We share information with third parties who help us provide our orders and store services to you.

Payments

We accept payments through PayPal or through traditional payment gateway which is backed by Brain Tree, powered by PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

Who we share data with

The third party providers with whom we share site data, includes partnerships with PayPal payment processor, and Ship Station, for shipping purposes. Follow up with their specific privacy policies for more information.

How long we retain your data

Twined Ivy has a policy in tact to keep contact form entries for six months, analytics records for a year, and customer purchase records for ten years.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Web hosting is through GoDaddy, PayPal is established for payment processing, and Shipstation to fufill shipping needs.

By using our site you consent to our privacy policy

If you have any questions regarding this you can contact us at: PO BOX 6464 South Bend, IN 46628, email to info@twinedivy.com, or fill out contact form below.