Returns & Refunds

We hope that you love our products, but in the event that you do not, please let us know. Customer Satisfaction is our hot button here! If needing to return unsued item(s), please do so within 5 business days of delivery date. If for some reason you miss this window, don’t worry, we will still honor store credit within 30 days of delivery date. Returns are processed within 5-7 business days after your unused items are received at our distribution center.

Please send to below address with full name, order #, and reason for return. Address: Twined Ivy Shipping Center PO BOX 6464, South Bend IN, 46660 Additional Info: Please keep proof of postage and shipment as we are not liable for return packages that are lost or stolen in transit.

Don’t worry, if for some reason we made an error with your order, we will make it right! Please email us with any questions or concerns regarding less than satisfactory product, providing a clear description of the issue, and any pictures if applicable. Please expect a response within a 48 hours window. Email us at: info@twinedivy.com

Please keep proof of postage and shipment as we are not liable for return packages that are lost or stolen in transit.

Miracle in a jar

So very pleased with my bundle of four products. My granddaughter has very curly hair and this bundle is working wonders.Making doing her hair a piece of cake.

Loving this styling gel

This product has been great in my daughter’s mixed hair.

Amazing

I have been struggling to find product for my daughters very coarse mixed hair. Let me tell you this is it!!! We used it right after washing and wrap her hair up and let it dry and she wakes up with the softest and smoothest hair ever. No tangles or nappy hair when she wakes up. This is an amazing product and I’m finally happy I found something that works on her hair.

LOVE THIS STUFF

I absolutely love all their products I have tried so far and I love this leave in conditioner. I use it when I braid my daughters hair at night. It helps keep the moisture in her hair, which makes morning hair styling so much more easier than before.

Huge difference in my daughter's hair!

FINALLY a product that works! My daughter's is the healthiest it's been since birth!

Returns & Refunds

Let customers speak for us