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Returns & Refunds

We hope that you love our products, but in the event that you do not, please let us know. Customer Satisfaction is our hot button here.

Damaged Product?

Don’t worry, if for some reason we made an error with your order, we will make it right! Please email us with any questions or concerns regarding less than satisfactory product, providing a clear description of the issue, and any pictures if applicable. Please expect a response within a 48 hours window. Email us at: twinedivyllc@gmail.com

Return?

If needing to return unsued item(s), please do so within 5 business days of delivery date. If for some reason you miss this window, don’t worry, we will still honor store credit within 30 days of delivery date. Returns are processed within 5-7 business days after your unused items are received at our distribution center.

If return is within the window and approved by our team, please send to below address with full name, order #, and reason for return. Address: Twined Ivy Shipping Center PO BOX 6464, South Bend IN, 46660.

Subscription Cancelation?

We offer subscription options for almost all of our products. If you sign up to "subscribe & save" you are locked into 3 billing cycles (we have different frequency options). You can cancel at any point after that. You can log in to access your account to cancel, or you can email our team and we can assist you. 

Additional Info

When returning product back to our warehouse, please keep proof of postage and shipment as we are not liable for return packages that are lost or stolen in transit.

Something Else?

Please use contact form below with any additional questions/concerns. XX

 

Need Communication Quicker?

9AM-5PM CST via phone or text.

+1 574 703 1744

If you leave a message, please allow us 24-48hrs to get back to you. We hope to remedy any problem, or help with any questions you may have! XO

In-Between textures

We are always looking to add to new products/accessories to make hair time easier. Please let us know what you would like to see in our store. Until then, click below to shop! XOXO #teamivy

Curly Haircare For All

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Twined Ivy

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  • Terms of Service
  • Refund policy

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★ Reviews

Let customers speak for us

146 reviews
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94%
(137)
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(1)
2%
(3)
1%
(2)
A
Detangling Conditioner
Alissa Leeper
The BEST quality, smell, effective

My son is biracial with beautiful healthy curls - this conditioner we have been buying for the past couple years is our Lifeline! No other product is as effective, smells great or is quality - we are so thankful and loyal to this product and hope you continue to be accessible:)

A
Flexible Detangling Brush
Anneke Louder

These are the best brushes for my kids' hair; perfect for their curls and texture!

J
Styling Curl Gel
Jacqueline Shannon

love it!!

T
Styling Curl Cream
Tyneisha Dillipree
Amazing

I love this cream!

D
Styling Curl Gel
Deborah Ann Rossi
Love this

9yr old girl has long coily hair and this product defines her curls

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