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  2. Shipping Policy

Shipping Policy

Shipping

All are shipments are sent out within 48hours if placed Monday – Friday. Keep in mind, if after 4pm it won’t be shipped out until the following business day. All orders placed over the weekend will be shipped out first thing Monday.

Carrier


All domestic packages will be sent USPS Priority Mail, with standard 2-3 business day shipping. Receipt of order will be emailed upon order completion, with a link providing tracking details. Once item has been shipped, customer will be notified and able to track.

All shipments to Canada will be sent UPS Standard to Canada, with 3-7 business day delivery time. Receipt of order will be emailed upon order completion, with a link providing tracking details. Once item has been shipped, customer will be notified and able to track.

Pricing

Domestic shipping costs vary depending on zone location, and will be provided once address information is entered in. If customer provides shipping promotion code authorized by Twined Ivy within the promotion guidelines for, they may be eligible for free shipping.

All shipments to Canada will be a flat rate of $25.00. This shipping cost DOES include brokerage fees, paid for by Twined Ivy. Duties & Taxes are not included in this price, and will be collected from the consumer before delivery is complete. There will be no refunds given for product purchase or shipping, in the instance consumer decides not to pay for duties and taxes to receive package. **** Coupon codes do not apply to any Canada orders.

International Shipping

Currently Twined Ivy is only available in the US & Canada. We are looking for distribution opportunities to make available in other Countries, so please be patient as we work hard to make that happen! PLEASE read the our policy regarding pricing for any shipments to Canada.

Questions

If you have any questions regarding this you can email us at twinedivyllc@gmail.com, or fill out contact form below.

Need Communication Quicker?

9AM-5PM CST via phone or text.

+1 574 703 1744

If you leave a message, please allow us 24-48hrs to get back to you. We hope to remedy any problem, or help with any questions you may have! XO

In-Between textures

We are always looking to add to new products/accessories to make hair time easier. Please let us know what you would like to see in our store. Until then, click below to shop! XOXO #teamivy

Curly Haircare For All

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  • Refund policy

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★ Reviews

Let customers speak for us

146 reviews
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(3)
1%
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A
Detangling Conditioner
Alissa Leeper
The BEST quality, smell, effective

My son is biracial with beautiful healthy curls - this conditioner we have been buying for the past couple years is our Lifeline! No other product is as effective, smells great or is quality - we are so thankful and loyal to this product and hope you continue to be accessible:)

A
Flexible Detangling Brush
Anneke Louder

These are the best brushes for my kids' hair; perfect for their curls and texture!

J
Styling Curl Gel
Jacqueline Shannon

love it!!

T
Styling Curl Cream
Tyneisha Dillipree
Amazing

I love this cream!

D
Styling Curl Gel
Deborah Ann Rossi
Love this

9yr old girl has long coily hair and this product defines her curls

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